1. Scope

This policy applies exclusively to information collected through our SMS/text messaging service. It does not cover information collected through other channels (e.g., website, email, or offline).

2. Information We Collect

• Subscriber Data: Mobile phone number and any user-provided data (e.g., custom keywords, preferences).

• Technical & Usage Data: Message delivery status, timestamps, device type, carrier information, and opt-in/opt-out history.

• Optional Metadata: If you reply with keywords (e.g., “HELP,” “STOP”) or survey responses, we collect and retain those messages.

3. How We Use Your Information

We use your personal information to:

1. Deliver SMS Content: Send recurring service updates, system alerts, account notifications, and promotional offers.

2. Service Management: Process opt-in/opt-out requests, troubleshoot delivery issues, and maintain subscriber preferences.

3. Analytics & Improvement: Analyze message performance and deliverability to enhance our SMS platform.

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

4. Disclosure to Third Parties

We may share your information with:

• SMS Delivery Partners: Authorized carriers and messaging gateways solely for the purpose of delivering messages.

• Service Providers: Vendors who assist with data hosting, analytics, and technical support, under strict confidentiality agreements.

• Legal & Compliance: Law enforcement or regulators, if required by law, court order, or to protect SayVo.ai’s rights.

5. Data Security

We maintain industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no system is completely impervious to security breaches.

6. Data Retention

We retain your information for as long as you remain subscribed to our SMS service and for a reasonable period thereafter to comply with legal obligations and resolve disputes. Once retention requirements expire, we securely delete or anonymize your data.

7. Your Rights & Choices

• Opt-Out: Reply STOP to any SMS to unsubscribe immediately. You may also email contact@sayvo.ai.

• Help & Support: Reply HELP or contact contact@sayvo.ai for assistance.

• Access & Correction: You may request access to or correction of your personal data by emailing us.

• Complaint: If you believe your privacy rights have been violated, you may lodge a complaint with our Privacy Officer or with your local data protection authority.

8. International Transfers

Your data may be processed or stored outside your province or country. Wherever your data is handled, we require that appropriate safeguards are in place to ensure its protection in accordance with this policy.

9. Children’s Privacy

Our SMS service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn we have inadvertently collected data from a minor, we will promptly delete it.

10. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Material changes will be communicated via SMS at least 30 days before taking effect and reflected by an updated “Last Updated” date above. Continued use of our SMS service constitutes acceptance of those changes.

11. Contact Information

Privacy Officer
16047203 CANADA INC. (d/b/a SayVo.ai)
Email: contact@sayvo.ai
Website: https://sayvo.ai

Thank you for trusting SayVo.ai with your information. We are committed to protecting your privacy and delivering a secure, reliable messaging experience.